Refund policy

RETURNS & WARRANTIES

RETURN POLICY

Returns are accepted on unopened and unused products within (15) days of purchase minus the cost of the actual shipping charge.

Items purchased after (15) days will be subject to a restocking fee of 20% (or greater) minus the cost of the actual shipping label.

Items purchased after (30) days will not be eligible to be returned.

RETURNS BY MAIL

Customers returning products by mail will be responsible for all costs related to the return process.  Your refund minus shipping and handling will be credited back to your original payment method once the return has been received and processed.

NON-RETURNABLE PRODUCT

The following types of products are not accepted for return:

• Unsellable Product: Product that has been defaced or altered in any way may not be returned. This includes but is not limited to price tags, stickers or other markings made with pen or marker.
• Discontinued Product: Discontinued product or product in discontinued packaging may not be returned.
• Seasonal or Holiday Product: Product that is branded or packaged as seasonal/holiday may not be returned.
• Promotional, Prepack, Intro Kit, and Free Items: For an exchange or refund to be processed, these items must be returned with the merchandise with which they were ordered. Promotional and free items may not be returned by themselves.
• Shears, combs, and brushes: All sales are final.

WARRANTIES

All electrical and battery-operated items being returned for any warranty claim (dryers, clippers, flatirons, curling irons, etc.) may be submitted within thirty (30) days of the invoice date on the packing slip or invoice for replacement of the defective product. Please contact Customer Care at 732-901-0500 or email us at info@oceansalonsystems.com for more information.

Please note: All claims for warranty on electrical items submitted over thirty (30) days from the invoice date must be sent directly to the manufacturer for repair or replacement of defective product.